Frequently Asked Questions (FAQ)

1. How long does shipping take?
We aim to dispatch all orders as quickly as possible. Estimated delivery timeframes are:

VIC: approximately 3 to 5 working days
NSW, SA, and ACT: approximately 4 to 8 working days
QLD, NT, WA, and TAS: approximately 7 to 10 working days

Delivery times may vary due to courier delays, weather, or public holidays. Delivery timeframes begin once payment has cleared and your order has been dispatched.

2. Do you ship Australia-wide?
Yes. We ship to most postcodes across Australia. Some remote locations may be excluded due to courier limitations. If your address is affected, we will contact you before processing your order.

3. Can I track my order?
Yes. Once your order has been shipped, you’ll receive a tracking number via email so you can follow your parcel. You can also visit our Track Your Order page.

4. What if my order arrives damaged?
If any item arrives damaged, please contact us as soon as possible and provide photos of the product and packaging so we can arrange a replacement, refund, or resolution. We aim to resolve issues quickly and fairly.

5. Can I change or cancel my order after placing it?
If you need to change or cancel your order, please contact us immediately. We will do our best to help if your order has not been processed or dispatched.

6. How can I contact Gardening Downunder?
You can contact us through our website contact form or by emailing sales@gardeningdownunder.com.au. We aim to respond within 24 hours.

7. What payment methods do you accept?
We accept Visa, Mastercard, PayPal, and standard credit and debit card payments.

8. Do you offer returns or exchanges?
We want you to be happy with your purchase. If there is an issue with your order, you may be eligible for a return or refund. Items must be unused and in original packaging. Some items are excluded for hygiene or safety reasons. For full details, please see our Return and Refund Policy.

9. Do you provide gardening advice or product support?
Yes. We provide gardening guides, seasonal tips, and practical advice to help you get the most from your garden. You can also contact us directly with questions.

10. Are your products environmentally friendly?
Sustainability is important to us. We aim to offer eco-friendly and practical gardening products wherever possible.